How to report a bug to Regie.ai

Please let the Regie team know right away if you encounter any bugs or issues while using the Regie.ai platform or the Regie Extension.

A user friendly Chrome Extension called Jam.dev is what we ask clients to use to record the exact bug you are facing to share with the Regie Team.

Why use this extension to submit bug reports instead of a normal screen recording?

When you use the Jam.dev Chrome Extension to record a bug you're experiencing while using Regie.ai, additional data about the bug, like critical error logs, are captured by this extension.

The Jam.dev Chrome Extension helps the Regie Team diagnose and solve your bug faster and more accurately than ever!

I don’t have the Jam.dev Chrome Extension installed. How do I get the extension? 

1. Visit this link, and install the Jam.dev Chrome Extension from the Chrome Web Store.

2. When prompted, sign up for a free Jam.dev account, which will store all of your bug report recordings.

3. Navigate to the page where you faced the error

4. Refresh the page

5. Launch the Jam.dev Chrome Extension by clicking on the “berry” icon located in the upper right of your task bar

6.To start recording:

     a. Select “Record Desktop” if the bug you would like to show us requires you to navigate across browser tabs/windows during recording.

     b. Select “Record Tab” if the bug you would like to show us DOES NOT require you to navigate across browser tabs/windows during recording.

7. Replicate the bug that you faced with the Jam.dev extension recording

8. After you have finished replicating the bug, press the “Stop recording” icon, and Jam.dev will begin processing your recording.

9. When your recording is processed, a screen will appear where you can add optional notes/comments about the bug that you faced.

10. In the comments section, always state the name of the workspace that you are logged into. 

Find your workspace name by clicking the Regie Extension Icon, located on the upper right of your Chrome browser. 

The workspace name is always displayed under your email address.

11. Click the “Create” button and send the generated “link you can share” to the Regie.ai team for diagnosis.

I already have the Jam.dev Chrome Extension installed. What are my next steps?

Simply repeat steps 5 - 11 as outlined above! 

If you require any additional assistance, please connect with the Regie Team and we'll be happy to help!